Mahindra And Mahindra — Tuv300/ bad service

Address:

Gurgaon, Haryana, 122002

TUV 300 first service done at 3000 Kms, on Saturday 12, 2016. I had planned for a long trip to Alwar "Siliserh Lake" on Nov 13. I got my car serviced and the very next day we went to Alwar.
My wife along with my 2 daughter were with me on this trip and hen we reached the Lake car was all fine.
All of a sudden in middle of the hilly area car gave me warning that it is running short of Oil.
I got down and checked my car and to my surprise the entire engine oil was leaking.
I immediately stopped my car and started looking for help. The place where I was stuck there even the cell phone coverage was not there.
Somehow the villager helped me, One of them gave me the engine oil chamber bolt and the wrench to tighten the bolt.
The villager were so helpful that one of them drove me on his bike to the nearest petrol pump which was 20 kms away and somehow I managed to get the engine oil refilled.
I did make several attempts to contact the Mahindra helpdesk but they also seemed helpless as someone told me that they will look for alternate solution, No one was giving me a good response so I took my call and managed to fill engine oil and then moved from there.
The next day when I came back and complained the service center then they took m y car and told me that they have changed the engine oil.
I told them that car is making whistle sound for which they said they will have to change the Turbo.
They took a week to get the Turbo and then finally it was replaced and handed me the car.
Again I saw major oil leakage for which I took my car to service center and then I found that they have left the Turbo bolt loose and from there the oil was leeking.

My complaint is how can the service technician be so careless that they leave such an important bolt loose. very bad experience with Mahindra Service and My family is now scared to even go in this car for long drive.

We happily managed to go anywhere in India in my Maruti Alto car and never had such bad experience.

Also note that I have made several attempts to call "with you hamesha" helpdesk and no action taken on my complains.

I am going to escalate this experience to the entire group. I am also part of Team BHP and will escalate this.