[Resolved]  Mahindra And Mahindra — XUV 500 Servicing issues.

Address:Pune, Maharashtra, 411028

Dear Team,
I purchased car Xuv 500 w6 in December 2016 from Silver Jubilee Motors Ltd. Camp, Pune. (MH 12 NP 6448, Registered on my brother's name Amol Pethkar) Recently did first Servicing on date 13 June 17. Servicing not at all happened properly. It very very disappointing to me that Big Brand like Mahindra has such poor Servicing.

I had asked for pick up and drop service. My car servicing handles by Mr.Rupesh Mohite(Hadapsar Pune branch)
1.The driver who came to pick my car was not at all professional. he did not mention the things properly on job card which I had asked for.
2. I had mentioned my to do things again when I received call from Mr Rupesh Mohite.
3.when I received my car at the end of the day Exterior cleaning was not at done properly. Ac water marks was there And I had asked to paint one scratch( 1-2 cm in length)which is there on back side of my car.
4. I called same time to Mr Rupesh . He commited that he will do it on very next day.. But unfortunately till it is not happed. I mentioned my problems on feedback form as well. I have taken follow up more than 20-25 times (I called up many times / sent SMS I have all logs with me) but every day he is giving me false commitments.its been more than 24-25 day I didn't not received any Response from Silver Jubilee service centre nor from Mr Rupesh.
5. Another thing is before I received call from Silver Jubilee customer care, Mr Rupesh Mohite called up and requested that 'I will to all pending work.please Give me 9 or 10 points for my all work.
Being human I trusted Mr Rupesh Mohite's commitment. And he made me fool.
These kind of people you are having with you, who are giving false comitments to customers and making them fool. This is very unfortunate that happening In Big Brand like Mahindra.
I will never suggest any one to buy such Brand where people makes you fool.

I am expecting this has to solve in coming one week. otherwise I am going to raise this in consumer Court.

Best Regards,
Pratibha Govind Pethkar.
[removed]
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Jul 17, 2017
Complaint marked as Resolved 
This issue has been addressed and resolved
Mahindra And Mahindra customer support has been notified about the posted complaint.
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