Mahindra And Mahindra — Xuv 500 vehicle

Address:	Kottayam, Kerala, 686001
Website:	Mahindraxuv500.com

Hello,

I am an owner of mahindra's new age xuv500 (W8) 2015, i expected to have a decent service and support from mahindra. But sadly i haven't even got at least some respect as a consumer, i only serviced or consulted my vehicle only at t v sundaram iyengar & sons ltd at kottayam kerala. Our family own from toyota, volkswagen, mercedes, suzuki, and this is our first mahindra. The vehicle is fine but, your service centers are really disappointment to your company and the whole man kind. I bought this vehicle for 17 lakhs, even my 7 lakh volkswagen provided me much satisfaction. Recently the car was in an accident and severely damaged the estimate was upto 3 lakhs.

So am going to list out some bad experiences with mahindra's service till i got my vehicle.

- one week after delivery there was a complaint with the infotainment display. Under warranty, they replaced it and left some pretty big noticeable scratches on the dashboard, ac vent and below the cooling box, they haven't used proper tools to replace it. I even informed the deputy officer about it and he didn't cared for it

- after months i have to replace left side tail light and they replaced it with an old generation xuv's tail light. When i informed them about it they didn't even have the courtesy to discuss it.

- at the same time i had problem with the speakers and an abnormal sound from the ac vent. They told me that it can be replaced under warrant and till this day they haven't replaced and fooling me with silly excuses.

- after second service there was a disturbing noise from the middle row seat of the vehicle and guess what? They didn't cared a bit.

- on june 4th 2016 i had met with an accident, quite severe that an uncontrolled vehicle (Hyundai eon) at an high speed collide at the right side near the driver's door and our vehicle drifted round 3 times and a middle row passenger was injured. The vehicle was severely damaged, the rear wheel axle had broken, the alloy wheel was damaged side panel and doors were totally damaged. Thankfully xuv is equipped with 6 airbags and none of them deployed, and all of the passengers were on seatbelt. Since the collision was on the right side we expected that the curtain airbag will deploy.

- after the accident immediately i took the vehicle to the service center and they told me that it will take 45 days to get all the parts from mahindra, and they need an additional one week to deliver the vehicle. And the good news is it's almost 3 months now. Every time i enquire the, about my vehicle, they are requesting additional 10 days. And they repeated this excuse couple of times. At last i lost my temper and visited service center to see my vehicle. I saw the bay area where they are servicing my vehicle and i just can't bare the way they are treating my vehicle, my vehicle was between 2 maxi trucks and they were painting the trucks out in the open and the stains from the other vehicles are spreading on to my vehicle which is de assembled and without doors and it is damaging my vehicle's interior. They even haven't completed 50% of the work and yet they claimed to deliver within next 10 days. The replaced parts from the vehicle like exhaust, shock absorbers etc. Were placed inside and they were all dirty and greasy destroyed pretty much of the interior of my vehicle.

- as a customer who bought a vehicle for 17lakhs am ashamed of your company and your products. I won't ever buy or use or suggest a mahindra product anymore.

- as for the complaints right now i need a solution within the next 10 days, if you haven't provide a solution for problems i will sue your company in the consumer court of law and expose these problem in the social medias and popular automotive forums.

Details of the vehicle

Registered number:- kl-05- al-5625
Chassis number:- ma1yu2hhuf6e16240
Engine number :- hhf4e11058


Contact details

Mob:- [protected]
Mob 2:- [protected]

Naizam nazar