Mahindra And Mahindra — XUV complaint

Job Card Dates:-

(1) 13/November/2021

(2) 24/December/2021

On 12/November/2021, my car met with a very dangerous AND life-threatening malfunctioning. The engine RPM & TEMPERATURE increases to very dangerous levels even without depressing the accelerator pedal. And huge amount of whitish smoke is being emitted from the exhaust of this BS-6 car.

By availing RSA towing facility, the car was taken to the nearest Mahinda Service Centre.

With immense insecurity feeling, I hereby inform you that the same issue repeated with 100 times severity on 23/December/2021. The high clarity videos and photos are in my hand. From the videos, anybody can understand the gravity of this life-threatening fault. The temperature of the engine raised up to very high values. All these happened before completing 15 kms of that trip / drive. Please note that this wasn’t happened after the drive of so many hours. Happened within some minutes after starting the car.

The inside of the car cabin was filled with thick whitish irritating exhaust fumes. We were suffocating. We were made blind for some minutes. I struggled to manage the car to stop without hitting other people and other vehicles or objects. I really struggled to switch OFF the engine; because it didn't get OFF on a single press of START/STOP button. I had to press it for a long duration. All these happened in a cabin which is full of suffocating & eye irritating opaque smoke. We were unable to jump out of the car because the BIG cloud like smoke surrounded the car, and we couldn't ensure whether we are jumping into a pit or not.

Now, my family is hesitating to travel in this car in the future. I myself have lost the confidence to drive/travel in this car. How can I take this car to high-range area or forest area or any other remote area or even a normal long trip? I have driven so many cars in my life. And as per my experience, this is the most unreliable car. This car of 15 LAKHS, doesn’t fulfil even the basic purpose of a basic car for me.

During both these incidents, we have suffered a lot. And we had to depend on taxies at our own cost. Many many such difficulties were there.

On 23rd December, when I tried to get RSA through With You Hamesha App, it failed. And when I tried to call RSA toll free number[protected] from my registered mobile number, it failed.

I many ways, Mahindra Company is making me a highly dissatisfied customer. Kindly prove that the trust which thousands of people put in Mahindra cars is note futile. I implore Mahindra Company to give me the best solution. The car is now at the Mahindra Service Centre.

How can I get pollution under control certificate for this BS-6 car in the future?

I didn't get reply for my mails which I have sent on 24th/Dec/2021 to [protected] & the email ID of the dealer.

I'm very much disappointed & fed up. Now the Service Centre says Mahindra Company rejected the warranty of my XUV (1.5 years old. 29804km run). Somebody is fabricating very false stories in order to reject the warranty; and thus in order to clear / exonerate Mahindra company from the fault of my car in its warranty period itself. Dear Sir, this is my hard earned money. I have no words to depict my disappointment. I trusted Mahindra Company & so I spent huge money for its products.

JUST AFTER THE INCIDENT, I & the surrounded people have checked the ENGINE OIL level using the provided dip-stick and found & assured that the engine oil level IS IN VERY NORMAL LIMITS.

Dear Sir, kindly give orders to your subordinates who all are related with this, to replace the engine & related parts and other faulty parts with NEW & GENUINE ones AT FREE OF COST. (I have no money in my hand.).
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