Mahindra And Mahindra — XUV700- Sequential Tail Lamp and Spare Key Fob | |||
Dear Mahindra, I am writing on the delay of providing me the Sequential tail lamp and spare key fobe, that was promised to be in 4- 6 months. At first there is no intimation either from dealer Anant Cars (BG Road Bangalore) and nor from the Company itself. So, I wrote to your customer care first and then dialed them upon no answers. Your customer care says talk to the one by name Dakshanyaini at Anant cars and Anant cars says the company will intimate on the delivery. So I basically am running pillar to post to get what I was supposed to get about 6 months back, for which the full amount was paid. Request you to provide me a date by which I will get the delivery of the sequential tail lamp and the key fobe. The other is the way customer has to run pillar to post to literally beg for the delivery of the missing parts in the car is totally unacceptable and uncalled for. Car Number : KA51MS2520, Purchased on 8th April from Anant cars BG Road. Was this information helpful? | |||
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Mahindra And Mahindra customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I'm another customer who is made to go through pillar to post in getting the sequence tail indicator. Booked AX5 diesel AT 7 seater in Feb 22. Same behaviour from Anant cars BG road. Asked to start with Dakshayini and she basically keeps moving the date to next 3-4 months again and again. You are basically talking to n number of service advisors to GM (Kiran) and many more. Each one says I'm outside and will connect with you after checking and after that you just have to keep waiting ...once you call back the answer is it's not available yet talk to Dakshayini and the cycle is repeated. Basically keep customer revolving and never give what is promised. I was given Anant car brochure that says AX5 will have sequence tail indicator. Plus I was given a letter saying that additional key fob and sequence tail indicator will be provided in 3-4 months. Now March 2023, waiting for sequence indicator for more than 9 months. Anybody listening?
Reply
I'm another customer who is made to go through pillar to post in getting the sequence tail indicator. Booked AX5 diesel AT 7 seater in Feb 22. Same behaviour from Anant cars BG road. Asked to start with Dakshayini and she basically keeps moving the date to next 3-4 months again and again. You are basically talking to n number of service advisors to GM (Kiran) and many more. Each one says I'm outside and will connect with you after checking and after that you just have to keep waiting ...once you call back the answer is it's not available yet talk to Dakshayini and the cycle is repeated. Basically keep customer revolving and never give what is promised. I was given Anant car brochure that says AX5 will have sequence tail indicator. Plus I was given a letter saying that additional key fob and sequence tail indicator will be provided in 3-4 months. Now March 2023, waiting for sequence indicator for more than 9 months. Anybody listening?
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