Mahindra Finance — approval not being issued due to absence of senior authority

Address:

East Singhbhum, Jharkhand, 831004

No higher authority available for giving approval. And company is running without any senior person. My approval is waiting since 3 days. How such negligence is been accepted.
Such hospitality has never been expected.
If something happen to the borrower, company has his option to get the lended money then why there is no superior person available to handle such situations. Company has kept the customers in such delima where there are no choices except to wait and watch.
Branch - bistupur, jamshedpur, pin 831004.