Mahindra Finance — customer unique id: 7947837, contract no :[protected] unethical behaviour

Address:

841208

Hi Team,

I have taken loan for buying the JCB and bought it. The EMI was fixed Rs. 56, 100 PM. I was missed to pay the EMI on time because of
some medical issue.

PFB the CUSTOMER DETAILS :
Customer Unique ID : 7947837
Contract No : 3543788
Customer Name : Pasupati Nath Pandey
Mobile : [protected]
Customer Address : Vill-Chhitrvaliya, Chhitravallya, Chapra To Siwan, , Chhitraulia, Ekma Tlk, 841208
Branch Name : Chapra (BIHAR)
Relationship executive name : 23145078_Sameer Kumar

I got call from Relationship executive name : 23145078_Sameer Kumar and forced to pay the OD. The total OD was 4, 20, 000 only.
As discussed with executive, I have Paid the amount 1, 40, 000 on 13th and he was given me some time to pay rest amount till 25th June 2018
but on 15th June the JCB was seize by financier.

Earlier, i was asked to pay the minimum amount of Rs 2, 00, 000 to get the JCb back to my hand.
They told that they will handover the JCB to me.
I have paid Amount 2, 50, 000 Paid on 16th June 2018 and when i asked to release the JCB then they told me to clear the OD of 90, 000.
On 17th June, i am ready with all OD amount and i have paid the Amount 30, 000 via on-line.
When i asked to take the cash of 60, 000 they have refused to take the money.

After multiple back and forth they are telling to clear all the amount.

My EMI will complete on October 2018.

I have Paid the OD in the following Dates.

- Amount 1, 40, 000 Paid on 13th June 2018.
- Amount 2, 50, 000 Paid on 16th June 2018.
- Amount 30, 000 paid on 17th June 2018. I told to pay the Rest OD of 60, 000 but the executive have refused to take the Money.

I feel like harassment and feeling hopeless, Could you please help me how i can get my JCB back. How much money need to pay.

Expecting the reply sooner. Please feel free to add the group who can help me.

[protected]-----Other Email[protected]
This is very disappointing that i am not able to contact to Mahindra Finance Customer care. I have twitted more than 20 times to get a call or providing the customer care number . The number was provided is :[protected] It is ringing but no one is picking the call.

The main cause to call is in the below mail chain is mentioned below.
For My JCB i have paid All my OD Rs 3, 40, 000 and late fine. The total late fine was approximately 2, 37, 000.

I have paid REPO charge 29000 (inclusive all charges) to Mahindra Finance.
The reliving letter i got from the Mahindra finance to get my JCB, when i went to get my JCB from the parking area then the person is asking for following:

1. Parking charge of Rs 250 per day, i have paid that and i didn't got any bill. I have no problem to pay the parking charge if My JCB will be safe.
2. He asked Rs 4000, for the repairing of my JCB but it was temporarily repaired and i have I Paid Rs. 4, 000 for repairing but didn't got any bill.
3. From my JCB tool box all tool kits are taken off and was locked. When i reached home and checked the tool box was empty.
4. From My JCB the hydraulic oil was taken off approx 25 Litter. I thought of the oil is full in my JCB but the oil was taken off and my JCB was breakdown without hydraulic oil and also When my JCB was seize by financier the diesel tank contains around 60 Liter but when i got the diesel tank contains only 2 Liter.
5. The financier have not given me any documents after seized the JCB.

For informing all this I have called to My Relation ship executive and Sunil Chaudhry but didn't get any help. Sunil Chaudhry told me to call Vikash Jha but i am unable to contatct him.

Could you please look into this issue as soon as possible or le me know is this the policy from mahindra finance.

Thank you!!
Dharmendra Kumar Pandey
[protected]