Mahindra Finance — Vehicle seized

Address:

Hyderabad

Dear Sir,

We purchased Mahendra Vehicle bearing registration no RJ27GC7933, through Mahindra Finance and as you can see from the statement, we have paid all the EMI's and balance remaining was Rs1, 20, 000/- approximately which we were ready to pay as one time payment and were in discussion with team of Mahinda Finance. We were in regular touch with Srinivas (mobile- [protected]) and Ramakrishna. We were asked to get in touch with Mr. Suresh for further communication as this team was suffering from Covid.
In the month of March-22 My daughter marriage was there and I was on leave on 10 -15 days when I came back after the leave I approached Mr. Suresh Branch manager is (mobile-[protected]) he informed me that vehicle is sold. This was shocking as we were not informed about this and matter was under discussion and figure of Rs 1.2 lak was under consideration and approval from our HO. Many calls to Suresh remained non answered or were rudely cut after stating we have sold the vehicle. We tried reaching Mr Harishwar Reddy ([protected]) several time but it was futile, as he kept on diverting us to Suresh.

This vehicle was used by Panchayat for delivering water to underprivileged people of villages. it was fitted with Stainless steel 2000 L 304 water tank, Electronic digital Automatic Dispensing Unit, GPS and other accsessories costing over 4.5 Laks.( Not financed by Mahindra)

This vehicle was with out informing us creating in convenience to large number of beneficeries in rural area. Despite of our efforts no information has been provided to us except on phone calls. we have not been informed on status of our vehicle, status of costly accessories (NOT FINANCED BY Mahindra), at what rate the vehicle was sold, what happens to balance money, who gave right to Mahindra to sell costly accesories not financed by them and depriving villagers of drinking water.

we need answers to above questions and also vehicle with all accessories back and with adequate compensation.

We have many vehicles of Mahindra and have great regard for your organisation, however our experience with Mahidra Finance was disappointing ( we hope this as an exception), as your employess have no human values ( at least the one whom we dealth with) and treat customers in a very bad manner, please look into it.

Regards,
Shiva Kumar
[protected]