Mahindra First Choice [MFCWL] — Breakage of front car bumper while servicing at Authorised service centre of Mahindra First Choice, Jabalpur

Address:

Jabalpur

Dear sir,

I visited Wardhman Motoworks Jabalpur which is the authorised service centre of Mahindra First Choice at Jabalpur. Invoice no is 230, job card no. 445 Dt 21.07.2021 .There is highly negligence took place while moving the vehicle inside the workshop and mechanic hitted my vehicle with some heavy articles of iron resulting into breakage of front bumper. It is brought into notice of this carelessness act of mechanic but rather than replacing front bumper, he stitched the bumper with wire which is not correct as front bumper of my vehicle is was in new condition before hitting.

Further, Mr Sonu Vishwakarma, Authorised service advisor at service centre told me to come after one or two weeks to take needful action for the same in view of rainy season. But, on reaching after some days, defective bumper of my car has not been replaced and only stitched with wire with painting which is not proper and highly objectionable.

Invoice in which remarks given by the service advisor is also enclosed for ready reference. In addition to this, some photographs are also enclosed when cracked bumper is being repaired in service centre.

Kindly look into the matter and arrange to replace defective/ cracked bumper as it has been broken in authorised service centre of Mahindra First Choice, Jabalpur.

An early action with proper action is solicited in the matter pls.