Mahindra First Choice [MFCWL] — Mahindra

Address:

Mahindra Ajmer

Hi Team,

This is regarding a complaint for poor and pathetic services which we have received from Mahindra Ajmer Showroom. I already made a booking for XUV 300 W8 petrol black in September, almost a month ago from now and the dealers promised that they will provide me the vehicle for sure by 19th of October. Everyday I have been taking follow ups from them and they making false commitments every single day that yes we will give you the car on time. A week ago they told me that car is in transit. Today they are telling me that we have no update regarding the same including senior management and their GM who is Neeraj Chaturvedi. He is the one with whom I was taking follow ups every day since last few days he stopped receiving my calls and told me he is not on system and is busy will call later and hungs up on me. So I called the one who came up for test drive and he is also unable to do anything. Also they both are very rude while talking and hung up the call. I asked them for my refund and they told me it will take 7 days for that. They are not giving me my refund on immediate basis after saying that I need my money. This is not the behaviour we were expecting from staff who are working with Mahindra. It's not a small brand. We already planned our leaves for 19th and 20th so we could get our car and now they say that they have no update. I am very angry and frustrated with their behaviour. Both of them give different statements when we speak to them. Why would they say car is in transit when they have no update? Why did they commit to me and took amount from me for booking when they couldn't get this arranged? I have paid 11000/- for my booking. And now they are telling me to buy white colour or go for diesel option. Why would I do that when I have my plans and budget all setup? Is this really acceptable? I want this to be escalated to higher level. I will be posting this everywhere on social media including Twitter. You have lead to false commitments and customer misleading. The once that were dealing with me are Executive: Nitesh Kanojiya and GM Neeraj Sharma. I want action to be taken on them on immediate basis for their behaviour and false commitments. Awaiting response.

Thanks,
Jaya