[Resolved]  Mahindra First Choice [MFCWL] — Mahindra first choice - car purchase maruti ritz mh 02 by 3891

Address:	400607
Website:	www. mahindrafirstchoice.com

I had purchased my car maruti ritz car mh 02 by 3891 from mahindra first choice thane - "car planet wheels pvt ltd." on 18/12/2016. The car was purchased under the "warranty first" scheme to ensure the warranty of the car for a tenure of one year.
Since the purchase of the car since 6 months back, i have driven the car for just about 500 kms. As per the purchase norms, i was offered 3 services during the year one the first of which i decided to utilise today. As told to me, i dropped off the car at auto planet near tikuji ni wadi, thane. To my utter astonishment, i was told by the auto planet team that the clutch plate is in a very bad condition and needs urgent replacement. Now since it is not covered under the warranty, i have to pay rs[protected] extra for repairing it and a getting new clutch plate fitted.

When i had bought a car not a single rupee of discount was offered and i had bought it at the rate quoted by mahindra first choice. I was told since it is mahindra first choice, i need not worry about the state of the car since it has been thoroughly checked by your professionals. We also did not hassle about the rate since we assumed that we were purchasing from a renowned source. But all that has been proven to be false. It seems that mahindra first choice is just as unreliable as any second hand car dealer. How else can this situation be explained? I did not expect the clutch plate to get spoiled so badly within 500 kms. This means that all the sales pitch about thoroughly checked vehicles are utter lies. This is an example of breach of a consumers trust and shows very low ethics of your company. You can’t cheat a trusting customer for mere monetary benefit. This is not at all expected from the house of mahindra, such a big name in the automobile sector.

Please submit in writing as to how was the car certified when it's clutch plate was in such a bad condition. Who is responsible for this situation and how will i be compensated for this mess. If the clutch plate issue is not sorted, i wish to return the car and the money be refunded to be along with interest for the distress caused to me.