Mahindra First Choice [MFCWL] — Regarding recent purchase of Alto K10

Address:

sec 6 Vaishali Ghaziabad

I had a few concerns related to the Purchase and Delivery of the car which I have already raised with MFC on Monday, 25th October and they have properly recorded my concerns however till date (after being promised) no senior official has contacted me to provide a redressal of my issues, neither I have been provided with the complaint id. You can get a copy of my complaint from them and I am looking forward to getting a solution on the same. Let me sum up the key ones for you as under-

1. Inspection Report available on your Website - I have attached a copy of the same, you will too have access to it. See my comments in the attachment based on what I have noticed so far, what I haven checked I can't comment there. The car has been rated and then priced on the basis of this report, which also means the price I have paid largely depends on this report. Few things that the report claims are missing in what I got delivered and these are-- Fog Lamps, Vanity mirror broken, 3 visible dents on the body of the car (bonut and on the sides), deep scratch on the front wide car glass.

2. The Car is not at all cleaned from inside. I will have to get it dry-cleaned from the authorized dealer near me. This is in spite of me being promised that I will get the car delivered only after it is Inspected by MFC (AGAIN just before delivery) and Cleaned. e.g. I put my hand in the dashboard and mobile keeper and other space I get grains of dust in my hand.. this is the quality of service?

3. The driver who came to deliver the car forced me to pay him some money as tip je said unless he is given 1000 he won't get out of the car.. I paid him 500 to avoid unnecessary arguments.

4. The representatives at the dealer premises were quite casual with us ( me and my mother) we spent our entire day there because of their nonsense attitude.( pls refer to my documented complaint at MFC by mibile no. [protected])

Other detailed complaints are documented with the MFC complaint center.

I hope you understand that these are concerns from a genuine buyer who has opted to buy a 2nd hand vehicle from an authorised certified esteemed brand like MFC with a expectation that there will be minimal hassle arising out of 2nd hand vehicle purchase-process that the certified car dealer promises and which is why the price they ask. On the contrary I am not satisfied with the entire process and experience from MFC after having paid for it.

PS. Just so that you too are aware, what I am expecting in two-weeks time (from the date of delivery as promised by the Dealer Carzvilla) is-
1. Original RC (Transferred to my name)
2. RTO Papers
3. Vanity (codriver) mirror to be replaced that was damaged at the time of delivery
4. A copy of the Car-service records
5. 2-Year Warranty papers as claimed by them

Pls note once dealer provides me with above listed 5 things my complaint still remains unsettled unless I have a resolution to the BIG problem from your side as its MFC responsibility. pls look into.