[Resolved]  Mahindra First Choice [MFCWL] — unethical behavior from dealers - ka19 md 2985 skoda rapid

Address:

#39, 1st Main Road, 3rd Cross, Vinayaka Nagar, Bhashetty Halli, Bangalore Rural, Karnataka, 561203

Dear mahindra first choice,

I deeply regret to inform you that your executives in authorised dealer from domlur branch irresponsible and horrible.
As i purchased a car skoda rapid model 2013 ka19 md 2985, from domlur, bangalore a franchise of mahindra first choice on dated[protected], and mr. Vignesh from dealer has committed that he will provide hassle free service with pending work which was not completed before delivery of the car & converted rc to our name, it's very bad to say that commitment time of rc transfer (As specified in documents) 45-60 days was used up by your dealer but still demanding 90days (Discussed via mobile on 01/08/2019). I don’t worry to give them 90 days of time but my car met with an accident (Hit & run on 22/07/2019) i want to repair it in insurance either it from your dealer because rc not transferred or from my end (As per rule seller should maintain insurance to be valid until their documents transferred to buyer name) until unless rc not transferred to buyer name, in-between anything happened to car or passengers while driving as per motor vehicle norms seller is the responsible. When i bought the car delivery its specifically highlighted this point verbally with mr. Vignesh and rto agent that insurance getting lapsed on 19/07/2019 you have one month & 19days of time in-between make arrangement to get my rc to in my name so that i’ll renew the insurance, if fails to get it in time you (Seller) have to renew the insurance point was agreed by both of them in front of sales person mr. John. Unfortunately they unable to transfer rc to in my name and now they are against to their statement. Seller are not in the position to get repaired my car as they are failed in their documentation process.

When it comes to documents process, mr. Vignesh called me on 25/06/2019 for pollution test certificate – next day sent through whatsapp and they taken clearance certificate from mangalore rto on 22/07/2019. When i ask them to give me acknowledgment copy of devanahalli rto still seller was diverting me and they are not able to give present status of this documentation. When i trying to follow-up regarding with area manager of mahindra and customer care of mahindra my call automatically get disconnect after their receive. I’m very much fed-up of this after entering into your mahindra first choice.

As i concluded above concern will not solve without my presence in legal advisor. Waiting for your right response here.