[Resolved]  Mahindra First Choice [MFCWL] — Worst Service Experience After Sales & Servicing Worst Service Experience After Sales & Servicing


I have purchased an XUV 500 (MH03BJ8850) in November 2020. After getting the delivery in December 2020, I had raised the Hard Gear Shifting issue to the Owner (Big Boys Cars, Nagpur) & Arjit Singh of Mahindra First choice who certified the car but as per them the issue did not reproduce at their end and said that there is no issue in the car. After some days I again got the same issue and Got to know that it's a Clutch cylinder issue that needs to be resolved. I had again contacted Arjit and they made sure that the issue gets resolved under warranty in Mundhada Motors Nagpur.

The last Saturday i.e. 13th March 2021 I got my car fixed from Mundhada Motors Nagpur under warranty and the next day I brought my car to my home town Gondia Maharashtra.

But again I'm getting the same clutch/gear shifting issue. I'm really not satisfied with the service I got after paying a hefty amount and I have just driven over 2000 KMs in 4 months, this is not acceptable. Please take this into consideration ASAP. If I don't get the solution then eventually I'll have to approach Consumer Forum. I'm facing this issue for more than 2 months and after it got resolved once, then again it came back. This is not the experience I was looking for. I shouldn't have bought the car from Mahindra First Choice.
Was this information helpful?
No (0)
Yes (0)
Apr 12, 2021
Complaint marked as Resolved 
The senior management intervened and helped to get it sorted free of cost.
Mahindra First Choice [MFCWL] customer support has been notified about the posted complaint.
Mar 23, 2021
Updated by Praneet Shrivastava

Now unfortunately the problem arises again the next day. Again I contacted Arjit Singh and got it fixed and this time I got to know that the part (clutch cylinder) they replaced under warranty failed again. Now somehow I brought the car to Nagpur workshop where it was repaired under warranty, and BTW I had to again fix it in Sakoli Maharashtra because of clutch failure.

Now today, I got to know that there is a problem with the clutch plate & pressure plate and both have to be replaced. More importantly, I had to bear the cost which is around 11k after driving the car for over 2k km only. 

Please help me understand what type of service you are giving to the customer. Do you think I'm enjoying this experience? I'm really tired of this now. 

If you can help then please do otherwise tomorrow I'll get it fixed on my own and left with the worst ever experience.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Mahindra First Choice [MFCWL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Mahindra First Choice [MFCWL] Address
    10th Floor, DLH Park, S.V. Road, Goregaon (West), Mumbai, Maharashtra, India - 400062
    View all Mahindra First Choice [MFCWL] contact information