Mahindra Two Wheelers — cheap service quality and management of royal enfield interfering with customer of mahindra

Address:	Mumbai City, Maharashtra, 421203
Website:	www.mahindramojo.com

This is vency menezes from mumbai, maharashtra. I have purchased mahindra mojo.

With due course of time the eco of the bike had stopped working, and due to which the ignition to bike was not working and hence i had to tow the bike, by using rsa service. Now thhe problem starts

Problems faced:

1. According to the policy there should have been a call given to customer from the service center to the customer once the bike was received at the service center (Sonia motors bhandup). Which did not happen and it was me who followed up on a regular basis to check what is happening, the reason when asked given by team was the manager has changed and new the person has no idea what to do.

2. It took them 30 days (Submitted bike on 2nd sept 218 and received on 2nd october 2018) to just replace the eco and get the servicing done

3. When i had submitted the bike, the condition of all other parts were good except the eco. When i took the delivery on 2nd october 2018, there some noise heard while applying the front brake, so i asked the explanation, and the reason i got was it is because there is no running since one month and was told if it persist after some kilometers then please get the vehicle we will fix it.

4. On 6th october after riding 120 km still the noise persist and so i took the mojo to sonia motors bhandup. The service engineer started to work, he attempted thrice but still the noise was persistent.

Now the first service men comes with a conclusion that my brake pad has to be changed (Well i do have a bill of thee brake pads which were changed at 32600 km and now odo is 33100)

After this there another engineer who tries his hand and said "sir your brake pads are new but your disc plate has to be changed"

So i come to a conclusion that
A. Mahindra service engineers were not able to troubleshoot and if not able to fix the problem put the bill on customer and get the part replaced.

B.in this whole servicing time i saw some parts of other mojo which were present for servicing were replaced to my bike, that means i assume the parts of my bike were also replaced in this one month of time (I do have a video footage of same)

5. After some discussions, the management at sonia motors bhandup told that there is our manager mr. Alay who would assist you, (I had to wait one hour for him to assist me)

In the mean time i got in touch with mr. Swapnil jakate (Territory manager), i asked him who is mr alay, he said there is none called as alay in mahindra.

So i got to know one more thing that the whole sonia motors bhandup relies on mr. Alay who is a advisory of royal enfield right next to service station.

And this is not known to mr swapnil.

I would like to put this as eye opener to the senior management of mahindra two wheeler s that there are malpractices and poor services is making your customers go away from you.

Requesting to give me a workable solution to the issues i faced. And what can be my next steps.

Regards,
Vency menezes
+91 [protected]