Mahindra Two Wheelers — low quality of 'cylinder kit', set under warranty period

Address:	Faridabad, Haryana, 121005
Website:	To the customer care by mail

Hi,

I am pravesh kumar. I have mahindra gusto, whose registration no is hr29ak5140 issued on my brother's name 'jagdish'.

I purchased this gusto on july, 2015.

In feb. 2017, its 'cylinder kit' was replaced under warranty because at that time it was consuming oil and run approx. 22000 kms.

Now it has been run approx. 31500 kms.

Last week my scooty started to produce irritating noise and when i went to mahindra service center, they said that it is consuming oil and need to change the 'cylinder kit'.

My concern is that:
A) first cylinder kit (Already installed with scooty when purchased) run for 22000 kms and replaced cylinder kit under warranty run only 9000 kms. How it can possible???
B) this is happening, when i am continously servicing my scooty with the mahindra service center, not anywhere else.

Please provide me the following information:
A) whatever cylinder kit replaced under warranty, it was new or used?
B) provide me the written clarification that your cylinder kit of gusto run only 9000 kms if you regularly servicing with mahindra service center. So that i can talk to the top managment regarding this.

For your reference i have attached all the bills (From january, 2017 to till date) related to the services of my vehicle.
There is missing bill related to the july, 2017 [it was of worth rs. 920, not provided bill because they said that right now we have not installed/updated the software related to gst.]
You can verify all these informations provided by me if you feel that i am saying wrong.

My scooty is at mahindra service center and i refused to work on it as i can't bear the cost (Rs 8000) of immediate replacing of 'cylinder kit' after a short time period while i am regular with the servicing.

Please do needful if you can... I want my scooty in good condition as soon as possible.

Please reply soon.

Thanks,
Pravesh kumar
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