Mahindra Two Wheelers — Unsatisfactory Bike Servicing

Address:

Coimbatore, Tamil Nadu, 623534

Dear Sir, I am Mr, Rajesh, presently staying near Ramanathapuram, Tamil Nadu. I have deposited my Mahindra Flyte to service centre, Ramanathapuram for defect rectification on self-starting complaints on 02 Nov 2016. While submitting the bike, the executive checked the battery condition and told me that the battery is ok and a detailed checkup is required. On 04 Nov 2016, I received a call from Mahindra two wheeler service center and stating that my bike’s battery is weak and need to be changed the same. But I told them not to change the battery now and carry out a thorough check on the starter motor for any complaints. They agreed the same and called me on 05 Nov2016 and again told me that the battery is weak. Further it is certified that for same complaint i have deposited the vehicle in the month of Aug 2016, they changed the starter relay and clutch assembly and almost charged Rs 2500/-. On 05 Nov 2016 i went to service centre for collection of bike, and told them to prove that the problem lies with battery, Initially they refused and told me to change the battery first, however latter they agreed and check the starter motor, they found the motor brush bracket (FR bracket sub assy) found damaged. and changed the same. Still the bike failed to start and I found that the battery is totally in discharged condition.
Refer to bill no 1172 dated 05/11/16 and In view of the fore said, the following need to be investigated:-
1. What sort of welding done on bike, location and purpose?
2. Whether your service Centre is capable of replacing genuine spare parts?
3. How my fully charged battery became fully drained out battery post charging? They collected Rs 80/- for charging the battery.
4. What is the reason behind proper DI/ DR not being done?

It is therefore requested that my battery need to be picked from me and service it and give it back to me in fully charged condition as earlier. The additional charges collected to be returned at the earliest.

Thanking you

Yours faithfully

Rajesh