Mailtranscripts — fraudulent service from mailtranscripts

Address:	814, agarwal b2b centre, Kanchpada, malad (W), Mumbai - 400064, Mumbai City, Maharashtra, 400064
Website:	mailtranscripts.com

Refund request from mailtranscripts team:

I would like to bring to your notice about the fraudulent online activities by a company called mailtranscript in malad (Mumbai) with branch office in kanpur: (https://mailtranscripts.com)

Mailtranscripts - claimed to be the head office.
814, agarwal b2b centre,
Kanchpada, malad (W),
Mumbai - 400064

Mailtranscripts - claimed to be the documentation center.
317, anandpuri,
Kanpur - 208023

I had initiated a request for degree - transcripts from west bengal university of technology, through mailtranscript.com (On 28th may), for wes evaluation.
As assured by the team that university takes 21 working days for the transcripts, and charged me rs. 8024, for the service. But post submitting all required documents, they demanded another rs. 826, which was never disclosed earlier. I had to go through a delay of another 18 days, to initiate the process because of their unawareness of the procedure, now they are stating that the above mentioned university might take upto 6 weeks.

Moreover as confirmed with west bengal university of technology directly, i found that the required documentations for transcripts are completely different, from what mailtranscripts team are following.

As educational degree transcripts are of important and confidential nature, i requested mailtranscripts team to stop their action and refund my complete amount, due to the negligence of following reasons-
*causing delay.
*demanding extra charges (Post booking their service).
*not sharing proper process information.
*following incorrect documentation process, which mismatches to the west bengal university of technology.

Though i have raised a request for the refund, but mailtranscripts team is denying to the refund request. I would appreciate if you could kindly check the above complaint.

Mailtranscript application number: 46954.
Application initiated on: 28th may 2019.

(All payment transactions / mails trails / call recordings could be shared on request)