Hi
I am nehul khilnani and i was traveling with my 5 cousins to manali and kasol and i booked my tour through a travel agency ‘make india journey ‘ from delhi.
I want to file a complaint against them because we don’t want them to cheat other clients.
Before booking they were very cooperative with our requirements. They do everything for money.
I booked a package that was 3 star and then they replaced the hotels with 2 star. They don’t know how to interact with the clients. They are very rude and specially with the girls. The driver was very rude. Also they did not even follow their own itinerary. They did not even took us to places which were mentioned in itinerary stating that the places are not worth going. Also when the rohtang pass permit is of 1000 rs they took 6500rs from us stating us different reasons and telling lies. Also when asked they said they have no hidden payments and the gst and taxes are included and when we reached delhi station, they flipped their statement saying 4500rs has to be paid of gst and himachal taxes and said first pay then the car will start otherwise you can leave. They were very rude. Also when our trip was about to end on 16th morning, they cheated us saying overnight journey is for extra 3000 rs.
The staff was of no help and no cooperation. Even they started disconnecting calls when we mentioned of the complaints.
Strict action should be taken for these companies so that other clients don’t get cheated. They destroyed our tour. The car they gave us for tour was also not permitted car and pentalities for carrier for luggage and parkings were taken. This company is one of the worst of the companies. Also when we told them about the complaints they simply that ‘ by mistake it was written in the itinerary ‘
Tourism government should take action on them to make india better place for toirism.
We have recordings and pictures as proof too, the experience was really bad and some action should definitely be taken. Was this information helpful? | 
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