Make India Journey — dissatisfaction of tour from new delhi to nainital, ranikhet and kasauni

Address:

New Delhi, Delhi, 110018

Myself charan pal singh alongiwh my wife mr. Pradeep suri alongwith his wife and daughter and mr. Vinod tuli along with his wife and daughter (Total 8 persons) taken 4n/5d tour from mij from 27-31 december, 2018. 50 percent payment (Rs.48000/-) made at the time of booking and confirmation of the tour well in advance the hotel vouchers for dynasty resort, naiitgal on 27th, hotel pool retreat, ranikhet on 29th and hotel suman royal resort., kasauni werre given in 1st week of nov.2018.

Our experience with mij is very bad. Your management is very careless and not good.. The hotel vouchers sent to us well in advance. The cab time for pick-up is not informed. Our journey date was 27th december to 31st december, 2018. Till 26th december night we have no intimnation about driver and vehicle number. On 26th dec on your whatsapp no. [protected] i was sent message for driver and cab information and in reply i was receiving message 'do;t worry sir you will get all the information two days ago' when the journey date is 27tth early morning. The hotel booked were in remote areas and not in the city centre. The dynest resort in khurpatal is good but far away from nainital. Even we are surprised when we reached 2nd hotel i. E. Pool retreat at ranikhet. While check in they alloted us rooms. We keep our luggage in room and sat in their lawn to take same rest and have tea/snacks. When we were traking tea snacks the hotel people told that we have not received any intimation for your hotel booking. Only on talking to mis person we came to know that our next hotels have been changed. They have not informed us why they changed the hotels. While booking package these hotels are not included in the option. Our next hotel at ranikhet was xanidu whiich is so so. The voucher for 3rd hotel is givrn got 'suman royal resort, kasoni which was also changed ti vishakha place, kasoni. This hotel is worst of the worst. The infrastructure here was very bad. There is no power back up, no lift to go up and down, the intercom was also not working. The rooms were alloted to us at 3rd fllor, for every need we have to go upstairs/downstairs without lift. The curtains were so thin which cannot hold cold. The quilt cover were so dirty. For replacing cover their attendant tolld us that we don';t have extra cover to change. For taking room heater they have demanded rs.300 extra. When we ask them to give us on payment basis, the heater was not working at all. They told due to volgtage problem it is not working. The voltage was dim so we returned it. They don't have any generator. The food quality was also not good. So far as driver and cab us concerned, the driver is good and cooperative but he was not familiar with the routes in the area. There is no navigagor in the cab. He has no knowledge where were hotel and what was the itiniary. Whatever we have seen was only with the help of mobile network. This was our first experience with mij. We did not recommend mis ti any body in our circle. The hotel people were also non cooperqative. Due to your mismanagement we suffered so much.