Make India Journey — make india journey worst service provider

Please don't ever book from this agency.

I am writing to complain about my journey which i booked in your travel agency m. I. J destination management pvt. Ltd. I planned my journey along with my full family around 14 people from 30th april 2019 to 5th may 2019. I thought it would be a dream holiday, however, it have been my worst trip ever. I have so many problems with this journey.

Firstly i was in contact with mr. Atul, he was talking with me like he is the owner of company whatever i am asking he was agreeing those all you can check complete call conversation attached in mail (Atul audio 01) in this audio below all points he agreed
30-apr - 2019 start evening after 5:00 pm start journey from mumbai to delhi
1-may 2019 – afternoon 1 pm will start traveling from delhi nizamuddin rail way station to delhi sight seen.
1-may-2019 night after dinner start traveling to manali.
2-may-2019 check in hotel then sight seen and all temple.
3-may-2019 rohtang or solang valley visit
4-may-2019 check out and start journey to delhi.
4-may 2019 night stay at delhi hotel. (Dinner & breakfast including)
5-may 2019 full day sight seen at delhi after dinner will drop to delhi airport
Total 11-adult / 1-child 8 years – 2 child below 5 years.
1. Mumbai to delhi train fare include in package.
2. Delhi to manali transport by 13 seater ac traveler.
3. Hotel accommodation, breakfast & dinner included in package.
4. Manali sight seen and parking toll include in package.
5. Rohtang or solang valley parking & sport package should be include (Paragliding/ ice scooter riding/ice scatting/horse riding/yak riding.) all charges include in package.
6. Total 5 rooms.
7. Return journey from manali to delhi include in package. (Drop at airport or railway station)
All toll /parking and himachal pradesh tourism charges should be include in package. And foods should be have option veg & non-veg.
And he made me agree to make some payment i trusted on him blindly and made advance payment of rs. 51, 000/- and he told me that make 50% of balance payment on manali hotel check in and balance payment on end of journey.

Secondly here the face come in picture of make india journey, starting my journey a day before i got call from another person of m. I. J destination management pvt. Ltd mr. Pulkit and he ask me the for payment there i explained everything what i have decided with mr. Atul and i share his our all conversation, he told me will check and come back to you. After some time i have received call back from mr. Pulkit, he started telling me that mr. Atul gave you all false commitments and we have fired him so now he is not working in this company. So now you have to agreed our new terms or else we will cancel your trip. It was my need so i have no choice to agree his new terms as below.
Payment details

Package cost - rs.1, 18, 000/-
Gst 5 % - rs.5900/-
Total billing - rs.1, 23, 900/-
Advance paid - rs.4000 + 4000 + 25000 + 18000 = rs.51, 000/-
Balance to be paid - rs.72, 900/-
Kindly transfer the payment of rs.30, 000/- in below account by today only and rest balance payment has to be paid to cab driver at the time of pick up only by cash.

Thirdly the real make india journey service starts here, i have clearly mentioned on email that i will make payment as you decided by i want bus on sharp 12 pm on hazarat nijjamuddin station, we were waiting for bus from 11.30am as our train was on time but bus came at 1.15pm and when i saw bus i was looking like scrap, unwashed, uncleaned from inside, ac was not working and biggest thing is that ac water was leaking inside. I have attached all photos of bus you can check.

Fourth and worst part of m. I. J destination management pvt. Ltd team i called them with bus issues they told me we will change your bus kindly mange for delhi side scene with existing bus we will change your bus before start journey for manali, from the 1.15pm to 6pm we did all side scene with that third class bus before finishing our delhi side scenes i called mr. Pulkit and asked him where is changed bus he told me that we are still arranging it will take time and that was the time is almost 6.30pm we have to start our journey for manali to reach early on next day, but unfortunately again same fake commitment from mr. Pulkit he told us that we will change you bus on the way so i told him that if my bus dint get changed i am not going make balance payment. For more detail find attached call conversation of mine and mr. Pulkit (Pulkit audio 02) and we start manali journey on pulkit words after sometime of journey we started contacting pulkit and he started avoind our calls nos respond then we started doing whatsapp conversation with m. I. J destination management pvt. Ltd official number we share what issues we are facing in bus how we are traveling with senior citizens and kids and we also share photos of bus condition, here again i got fake reply from m. I. J destination management pvt. Ltd team member that you vehicle is going change in between ambala to chandigarh, after so much of frustration i told my driver that they changing bus in between ambala and chandigarh, my driver told they are making fool of you guys its technically not possible to change bus in mid journey.
That means m. I. J destination management pvt. Ltd team members and pulkit just making fool me to travel distance and after reaching some point there i would no choice to do continue with this same bus. So finally we did continue with this same bus where my father sat down and my kids slept down on the floor because of ac leaking the back seat completely got wet, and for the same reason we took many halts between our delhi to manali journey. And this is the worst experience in my life. Still m. I. J destination management pvt. Ltd people.

The driver issue. Fifthly here another story driver brought his friend along with him for driving and that we thought m. I. J destination management pvt. Ltd agency sent a extra driver for our carenes but we come to know in manali that our main driver is completely drunk and i told him that i with my family you cant seat drunk in this but, he told me now this bus will not go you arrange another bus by your self, that time i called agency and there we got on call mr. Ramendra he explained me about my journey a day before, i briefed him a issue happened with diver that time if the driver is drunk then who is driving, i told him another driver his connect me with the transporter he told i sent only a driver who is another person, so i told the transporter (Mr. Umesh) whoever him because of him we reached manali and did side scene, so he told that now you do continue with the new driver.

Then too i made all the payments properly i did not behave like m. I. J destination management pvt. Ltd agency how they did with me.
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