[Resolved]  Make My Trip — Money not refunding issue

Address:Lucknow, Uttar Pradesh, 226016
Website:www.makemytrip.com

I have booked a holiday package with make my trip with booking ID NL[protected] in the name o[censored]mesh Chandra Yadav .At the time of booking they have never mentioned that the booking amount is non refundable. They have cancelled my ticket on 22nd february .They called on 22nd and that time they told me that if i will not pay the rest of the amount today will cancel the booking and they will not refund the booking amount of Rs 12000. Before booking they never mentioned that the booking is non refundable, today when i received mail in that mail they have mentioned that now they are not going to give me any refund. This is ridiculous how can they do that, this is total fraud that if any person is failed to pay the amount on their due date they will have all his mobey which they have given . Please help me in getting my money back.My contact details are
Mobile No. [protected]
Email: [protected]@gmail.com
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Apr 3, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2017
MakeMyTrip India Customer Care's response
Dear Mr Dwivedi,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Verified Support
Feb 24, 2017
MakeMyTrip India Customer Care's response
Dear Mr Dwivedi,

Greetings from MakeMyTrip!!

As per our telephonic conversation, the seller will be calling you back.

Kindly do let us know for any further assistance required for booking.

Assuring Best Services!!

Regards
Team-MakeMyTripCare
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