[Resolved] Make My Trip — payment deducted and ticket is not booked

ZULFIKAR ALI78692

from Hardoi, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226021

Dear dir/mam,

With above reference i booked ticket on 5th jan-2018 through make my trip app portal for upsrtc (Volvo ac lucknow to varanasi rs.882). My payment deducted successfully but ticket is not booked, already tried many time to make my trip regarding this issue via email and telephonic but they did not provide satisfied solution, even they did not take interest seriously about this case.
Already sent 4 to 4 email along with reminder but they are showing very lazy and not any single satisfaction confirmation mail apart from system generated mail.
4-days has gone completely but they did not provide a single response response regarding the payment refund issue.
Please sir take this issue seriously and take action immediately...

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Jan 9, 2018

Complaint marked as Resolved

Dear Customer, Thank you for contacting MakeMyTrip.com. A Reference ID 180105-051335 has been assigned for your query. In order to enable us to serve you better please do not change the subject line containing the Reference ID when replying to this email. If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking ID and your registered email id/phone number. Please expect a reply from our end within 24 hours. We will try to get back to you as soon as possible. If you are travelling within 24 hours, please call us on our toll free number at 1800-102-8747 or +91-124-4628747 (from networks in and outside India).

MakeMyTrip India customer support has been notified about the posted complaint.

Jan 09, 2018

Updated by ZULFIKAR ALI78692 Dear Sir/Mam,

With above reference i booked ticket on 5th jan-2018 through make my trip app portal for UPSRTC (volvo AC Lucknow to varanasi Rs.882). My payment deducted successfully but ticket is not booked, Already tried many time to make my trip regarding this issue via email and telephonic but they did not provide satisfied solution, even they did not take interest seriously about this case.
Already sent 4 to 5 email along with reminder but they are showing very lazy and not any single satisfaction confirmation mail apart from system generated mail.
4-days has gone completely but they did not provide a single response regarding the payment refund issue.
Please sir take this issue seriously and take action immediately...

Verified Support

Jan 31, 2018

MakeMyTrip India Customer Care's response Dear ZULFIKAR ALI78692,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care