[Resolved]  Make My Trip — pnr: [protected] booking id: nh[protected].

PNR: [protected] Booking Id: NH[protected].
I had a booking of city motel Colombo, and I was aware that it is dormatory type and I really believed the photos displayed by make my trip . When I inquired about addition of 1 adult male to that the customer care executive Miss RENA confirmed with the hotel that they were completely booked and the hotel is ready to refund you the money completely . I told to provide confirmation for cancellation in sometime, After that day I called 7 times but they only litigated me from one associate to other denying the fact of cancellation . Being let down once I said ok for no cancelation, one of my brothers visited city motel before my arrival at Colombo and showed me that the place was worst as anything,
1) mosquito net is torn and stinky
2) washroom and shower area don't even have doors violating the privacy and curtains are placed
3) one cannot sleep as the partition is not complete there is gaps which creates a load noise .
4) no windows are thr and also no ac
5) suffocating environment
6) toilets are dirty .

To which I informed the executive about the same and he confirmed that we will solve your problem in 60 mins after u reach the hotel and your trip is make my trip assured complete refund is gauranty,

It is sad to say that it's over 30 hours right now after my arrival and not even one of my problem is solved I have been literally [censored]ing out money outside for stay because MAKE MY TRIP IS COMPLETELY CHEATING WITH PEOPLE.

Worst worst experience, right now even i[censored] call helpline / hotline they don't listen instead of solving problem they keep phones on hold and after that u recive a text that your issue is closed .

I have lost my 14 day trip money to make my trip .