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[Resolved]  Make My Trip — Refund not get

Dear MMT All,
This is in reference to the below booking made by me on 02th Jan 2017 where I have booked only air tickets through makemytrip. Due to some personal issues we could not fly and had to cancel the tickets. I was informed by the makemytrip team that I will get refund on my credit card in 12 working days on the date of my cancellation. I cancelled my tickets on 02 Jan 2017 and my date of flying was on 02 Jan 2017. Its been 18 days today chasing the team of makemytrip for my refund of Rs 14, 779 and I have not received any call or any mail from the team members. My Cancellation number is IN1701R0S2862382 .Please do the needful and advise me the refund status ASAP. Please find the below details - SPICEJET AIRLINES, One way, Booking ID NF[protected], Mobile No.-[protected]
DELHI TO VARANASI Booking made on 02th Jan and Cancelled on- 02th Jan.

Regards
Shio Prakash
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Complaint marked as Resolved Mar 14, 2017

Complaint Status


[Jan 19, 2017] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response Jan 31, 2017
Dear nit.engg,

Greetings from MakeMyTrip!!


We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Verified Support
MakeMyTrip India Customer Care's response Feb 08, 2017
Dear nit.engg,

Greetings from MakeMyTrip!!

Please note that refund of INR 14779/- was successfully processed on 02-Jan-17 with ARN number#'74332747003700200631796.

Hence we request you to check with your bank for the same with ARN number.
Kindly do let us know once the refund received by you.

Awaiting for your revert!!

Regards
Team-MakeMyTripCare.
Complaint comments  1 CommentShareTweet

Comments

Inspite of lodging an earlier complaint on this forum regarding the reluctance of MMT to process my refund for a flight cancellation due to operator issues, NOTHING has been done. It has been 4 months now!!!
I request the concerned authorities to look into this. The booking ID in reference is[protected]
MakeMyTrip India Customer Care's response, Jan 30, 2017
Verified Support

Dear Mr Mathew,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

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    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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