[Resolved] Make My Trip — udf not being refunded for delhi bound flights | |
I had booked flights through mmt for ahmedabad to delhi and delhi to kathmandu and back (Total of 4 flights that originated/landed in delhi). Upon enquiring about the udf refund the customer care officials have told me that they shall not refund the udf fees for me and my friends who had the same fights. The stated reason was that this refund is given only to those whose final destination is delhi. My understanding is that udf is charged regardless of whether my final destination is delhi or not. Hence, i should be refunded the charge for all 4 flights. Following are the details of the booking: Booking id: nn[protected] Trip details: 30 aug `17 ahmedabad to delhi Indigo airlines 6e - 962 30 aug `17 delhi to kathmandu Indigo airlines 6e - 31 5 sep `17 kathmandu to delhi Indigo airlines 6e - 32 5 sep `17 delhi to ahmedabad Indigo airlines 6e - 607 Thanks, Gourav Was this information helpful? | |
Oct 16, 2017 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Sep 12, 2017 MakeMyTrip India Customer Care's response Dear gberiwal7Greetings from MakeMyTrip!! In reference to your complaint regarding UDF charges, please be advised that the UDF charges are applicable only for the flights originating from Delhi Airport or Arriving at Delhi airport as a final destination. In your booking, UDF is not charged for Delhi Airport. So, no refund is applicable on this. Request you to please get in touch with the airline for more clarifications. We thank you for writing to us. Assuring you best of our services. Team-MakeMyTrip Care | |
1 Comment | |
Comments
39%
Complaints
8073
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
I am eligible for Refund o[censored]DF., why isn't it processed yet?
Vishal Tiwari.