Makemyhobby.com — fishes not delivered

Address:

P.O. Box No.1374, Humayun Nagar P.O., Hyderabad - 500 028 INDIA, Hyderabad, Telangana, 500 028

I ordered (Order no: 207944) live plants and fishes for the aquarium at my residence in rajasthan online through a website named makemyhobby.com having a registered office at p. O. Box 1374,
Huyamun nagar p. O., hyderabad - 500 028, telangana on 24.03.2019 and paid rs. 2, 703 for the same. On 26.03.2019 order status updated that payment received, we are preparing your order and the same will be delivered within 1-4weeks time. But thereafter no status update no reply from admin whatsoever estimated delivery time has been passed but no hint of my order.
I used every possible mode to communicate with the team of makemyhobby, through e-mails (Mmh. [protected]@makemyhobby.com), whatsapp (No: [protected]), customer help desk (Ticket no: mmh333193, mmh610379) but of no use. I even requested to site that at least let me know that whether they have delivered the fishes or not so as to at least assure myself that fishes are not lying in some store"crying for help" but of no use. I am going to lodge fir against the website for legal action and going to submit the copy of fir to the branch of all banks so that they can also take some action to ban the account of the site.