Makemyhobby.com — over 10 days but didn't get any update on purchase status.

Address:

Nadia, West Bengal, 741404

Hello,
My order id: #124780
Date ordered : 11/11/2017
Payment method: credit card / debit card / net banking
Payment total amount: 2, 148.48
Estimated shipping time: 1 - 3 weeks.

I have ordered a dophin protein skimmer ps2012
Which sku is[ 15-09c-389 ].
But there website shows no status of my order,
They just says processing [ "payment received, we're preparing your order."]
They don't answer my email, or the whats-app contact number.
I have tried several times to call them but looks the phone is in some re-directional mode.
They have provide me no tracking details, or send me any email over my concern.

Tell me what to do.