[Resolved] MakeMyTrip — discount voucher not honoured

Sanam Kumar

from Chhutmalpur, Uttar Pradesh

Address:	250001
Website:	makemytirp.com

I booked flight ticket to goa from makemytrip vide booking id NF [protected]. On booking the same got a voucher with the code Issued Instantly which was for unconditional discount of 25%. Had gone for a holiday there and booked hotel using the voucher and did not get discount, called makemy trip customer care for resolution initially they kept on transfrring the call between hotel and flight departments( all recordings available) and thereafter told me to send a mail. Kept on doing the hotel booking separetely as they confirmed for resolution of the issue in 24 hours. The ref number for the case was[protected], then came all sorts of funny solutions such as use the discount coupon in capital, do not leave space in between and finally got a last call on 4th June evening wherein i was told to share the snapshot of the coupon. Post that there is a trail of 20 mails to which they stopped replying. Even the mail reply is not coming leave aside and verbal reply. Would request you to please help me out with communicating to them that they can not take the consumer as granted, I never asked for a coupon and they duly confirmed on the phone that do the booking we will honour the same and now they are not even responding. We are living in a legalised society and makemytrip must have the courtesy to write back whether they are honouring their commitment or not. Non replying is not a solution at all.

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Aug 3, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

MakeMyTrip India Customer Care's response Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip

Aug 03, 2019

Updated by Sanam Kumar I got a call from makemytrip on 12/13th July by escalation team executive Kajal Arora ...was confirmed that they shall be giving me two coupons of 3000 as resolution of the complaint, they sent me one coupon and post that did not sent any further coupon. Sending them reminders but there is no response coming. Makemytrip team you guys are behaving like road side travel agents who used to make people board train with waiting tickets and take monies from them, this is extremely painful and full of mental harrasment the way you are responding to a simple issue. Your acceptance of the issue confirm that the same was a valid issue raised by me but confirmation of giving two coupons on mail then sending one coupon is like doing street smart activities by street boys. You should behave properly as professional Shall be raising this behaviour of yours with all possible windows. You are only surviving because of lack of propert competetion and funding you guys are getting el as customer service you guys are a complete failiure let me tell you. Have stopped using makemytrip from the day this expereince was done, else check my makemytrip expenditure has been close to 4 to 5 lacs annually. Treat this as most urgent also am experiencing extreme mental harrasment due to this behaviour of yours which is further effecting me health and in case of any such contingency happening you would be accountable for the entire medical bill.