[Resolved] Makemytrip India — a trip was left incomplete

 
1 Review
Sade satara nali, Pune, Pune District, Maharashtra, India
 Atmosphere on May 18, 2019
Round 10 a.m. we the passengers were come to know that the bus driver had dashed a man on road. He then come with the people in his town and they started shouting and threatened not to leave the bus like this. Then the bus driver left the bus with fear and passengers were stranded upto 2hrs. People even entered the bus through window to find the driver and abused people and left. Then everyone left that place with the thing in mind that the destination Akola is at nearly 20 Kms away and started calling their relatives with the sun on head and then I tried calling the operators of the makemytrip, discussed the issue and asked them but they didn't answered anyone and kept phone ringing. We are really left with no help and very dissatisfied with the whole thing. I urge you to regret with the thing and return the amount of the tickets of every passenger directly into the source where they paid from and hope the ### never again happen in future!
Complaint marked as Resolved Jun 23, 2019

Complaint Status


[May 19, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response, May 22, 2019
Dear Sir,

Regret the inconvenience
We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further.
Regards,
Team- MakeMyTrip Care
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    Customer satisfaction rating
    48%
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    +91 12 4289 8747
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    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    Makemytrip India - a trip was left incomplete