[Resolved]  MakeMyTrip India — about my refund

I was booking for hotel, at that time my payment got debited from my account but hotel not booked.
While booking after debited my payment the payment failure option showing.
I confirm from bank they said the payment successfully credited to beneficiary account, and i have a proof of that payment.
I also tried payment gateway that is gpay they also showing of successfully credited amount to make my trip.
But make my trip denied to accept the payment is in their account.
And refused to refund my money.
I tried many times and also shows the proofs but they denied and always suggest to check my bank statements.
I don't know what to do please help me out in these situation.
Amount debited 1300
Date 11 july 2019.
Time 9.13am
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Oct 9, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Apologies for the trouble caused to you.

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

We request you to please the registered email ID and contact number used at the time of booking.

Regards,
Team-MakeMyTrip Care
Complaint comments 

Comments

I booked jetairway flight through makemy trip on 25/03/2019 after that it's cancelled due uncertain closed of jetairways from that day till date I'm continuing follloup with makemytrip for refund but unfortunately I'm not unable to get my refund yet.

Kindly do the needful asap

akash ambokar's reply, Dec 1, 2020
no response from makemytrip or jetairways yet

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