[Resolved] MakeMyTrip India — additional amount asked for change in date due to bad weather conditions | |
We had planned a trip to wayanad (Booking id: nh[protected]. But could not complete the trip due to floods there. We checked with mmt help desk and it was mentioned that trip date can be postponed. Now they have asked us to travel within september. Weather conditions are still not good in wayanad. Moreover as 5 families are traveling for this trip, suitable date is 19th oct. But mmt executive says that we will have to pay additional amount of 2500 rupees if we do not travel within september. Already we have paid additional amount as there was a wrong billing done. Refer attached image for details. On top of it we have been asked to pay more money. We are extremely frustrated with this response from mmt and request to help resolve this issue.
Was this information helpful? | |
Mar 17, 2020 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Feb 13, 2020 MakeMyTrip India Customer Care's response Dear Sindhu, Apologies for the trouble caused to you In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you. Incase you are not happy with the resolution. Please write to us by clicking on the below link https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd Regards, Team- MakeMyTrip Care | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8075
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
Dear Sir ?Madam
I am having problems phoning you?
The trip was already cancelled, and I spoke to a young lady in your office who confirmed this.
You still need to pay the balance of 300 Rupees.
Please can some one phone me [protected].
Regards
Ken Bradley