[Resolved]  MakeMyTrip India — air ticket refund-makemytrip non co-operation

Address:New Delhi, Delhi

Nn[protected], booked airtickets on 5th april on jet through mmt online website. After jet fiasco, tried contacting them for a week in order to understand whether to hold on to our tickets or should we cancel. Their helplines were not accepting calls from people who had booked in advance. Numerous emails / tweets to their id went unreplied.
Finally on we went online and cancelled the tickets on april 19th, after wasting 2 weeks approx trying to get in touch with mmt office.

Till date, we have not received our refund nor is there any communication from mmt as to what's the status of our complaint and when we can expect our refund. There are many rumours going on that mmt has been refunding tickets as per their whims and fancies and in some cases they have held back refunds, blaming it on jet problems.
We need help in understanding when we can expect our refunds.
Thanks
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Aug 19, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from MakeMyTrip.com

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - Makemytrip
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