[Resolved]  MakeMyTrip India — amount collected has not been returned

Address:

#302 VISHAL VILLA METHODIST COLONY BEGUMPET, Hyderabad, Andhra Pradesh, 500016

06.09.2019

1. Makemytrip india pvt. Ltd.,
Dlf building no. 5 tower b
Dlf cyber city, dlf phase 2
Sector 25, gurugram,
Haryana 122002, india

2. Makemytrip india pvt. Ltd.
4th floor, b53,
Sarat city capital mall,
Kondapur, hyderabad - 500084,
Telangana, india.

Gentlemen,

I am one of your existing customers, extensively using your site for booking needs. That on 31.08.2019 at 9.32pm i made a hotel booking (Intended to be for 01.09.2019 check-in and 03.09.2019 check-out) wide booking id. Nh[protected] and paid for it upfront 100% i. E. Rs.4337/- by my credit card. Nonetheless, on receipt of the booking voucher/message, i realised the booking effected was for 1.10.2019 check-in and 03.10.2019 check-out; consequently, within 8 minutes, i made a request to modify the booking for 1.09.2019 check-in and 03.09.2019 check-out accordingly, same was done vide your id. Nh[protected]. To my surprise, i was charged at the time of modification rs.3656/- stating that the rates for those days are cheaper.

To my utter shock, rs.4337/- charged for the booking of inadvertent date has not been refunded and i find no justification for you to retain that amount, for the reasons, (A) the hotel in question is not the one much sought after (B) modification is affected within 8 minutes from the original booking giving up the booking of rooms to be occupied a month later, therefore, it’s not a case where you/the hotel lost the opportunity to sell it to alternate customers (C) hotel specifically stated that the amount retained by you is not to their credit nor at their instance. To sum-up you have no entitlement to appropriate money which came to your account when there is no good reason/justification and you can't appropriate towards damages when you have suffered no loss or damage-even potential.

Under the circumstances, i urge you to credit rs.4337/- forthwith to the card on which the charges were made; lest, your illegal retention of money would amount to your activity of online fraud and cheating for which i shall take up the issue with appropriate judicial authority besides putting it on social media cautioning the gullible public that you are into fraud and fleecing.

Your immediate positive response shall be highly appreciated.

Yours truly,
M/s. K. Rajendran
Advocates,
#301 vishal villa
Methodist colony,
Begumpet, hyderabad-500016
Ph:[protected]
Email: [protected]@yahoo.com