[Resolved] MakeMyTrip India — amount deducted but booking not confirmed, bank confirmed that transaction is successful

Sanddyyyy

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122001

I was trying to book a hotel, everything went good i paid the money through upi but my booking didn't get confirmed. I called mmt team and as per them they didn't get the money but i have the complete transaction details im which it is clearly visible that transaction was successful. I tried to explain to mmt customer team but they are not ready to listen. It is just a two minute work to check if amount has been received in mmt's account or not. Bank is saying transaction is successful and mmt team is saying we didn't get the money, looks liks my money has some extra capabilities of getting dissolved or invisible.

Can anyone please look into the matter. Still i dont want any refund, i just want my hotel booking done.

Contact - rana. [protected]@gmail.com

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 6, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

MakeMyTrip India Customer Care's response Dear Sanddyyyy
Greetings from MakeMyTrip!!
In reference to your concern while validating your case we have found that our concern team has handled your case and processed refund of amount charged for Inr 5027/- on 24-Mar-18 and the same should now be reflecting in your account. We believe your concern has been resolved. Thank you for writing to us.
Regards
Team-MakeMyTripCare