MakeMyTrip India — amount deducted from my account and no tickets issued

Address:Hyderabad, Andhra Pradesh, 500028
Website:Makemytrip.com

Sir
This s the 3 rd time i m raising a complaint as its not solved. I was trying to book tickets from jaipur to hyd on 4/11/17 to travel on 5/11/17. I was charged a sum of 14700/ i paid it through upi from my axis bank account. After money was deducted i recieved a msg as transaction successful but there was no confirmation of tickets. Since then i have been constantly contacting u through emails as there s no direct no. To talk to u.
My previous complaint reference id was[protected].
When i lodged a complaint as per ur representatives advice on ur app.. A lady named sarika tyagi has shut down my complain with a tag of resolved over it. Sorry to say but still over 3 months my problem s not solved.
Ur representatives talk about issuing a non credit letter from the bank, n when i approached the bank they r not aware of any such letter that can b issued.
Hope u look into the matter in detail n solve my problem n refund my money.
Thanks
Dr uzma khan
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