[Resolved]  MakeMyTrip India — Amount deducted, hotel booking not done before one day of travel

Website:

makemytrip.com

I booked an international hotel through MMT in for which amount was approx INR 16000 for 2 nights for 3 people with breakfast.

When I booked the hotel, amount was immediately deducted from my account. After a while when I did not receive the confirmation, I realized that the hotel was not booked yet the amount was deducted.

I thought that I would book the same hotel again but I found that the amount of this hotel was raised from INR 8000 per night to around 12000 per night.
So, I could not book this hotel.
I had to book hotel for 'next day' so even booking was urgent.

When I contacted customer support from Germany (I live in Germany), I was told that I should book another hotel. Previous amount was deducted and I was asked to book again and wait for refund of previous amount.

Even now I agreed to it and thought of booking another hotel of same category that I was booking earlier.
Now I realized after the search that the minimum amount of hotel for this category was approx 11000 per night without breakfast and with breakfast it would be additional INR 3300 which means around INR 24300 for 2 nights with breakfast for same stay which was earlier in INR 16000 for 2 nights and with breakfast.

Which means I should pay an extra of approx INR 8000 just because of technical error of make my trip.
I again talked to customer executive and he told me on the record that he will get some compensation for this.
He shared his mail id, and since then I have been following up on this issue.

It has been a waste of my time, money and more importantly a mental harassment as the gentleman after doing big promises just do not respond to the mails anymore. Last response I received officially from MMT was this

'The case has been escalated to our corporate head office team our highest level escalation team'.

It has been a month and I have no update from MMT. I am really saddened by the behavior and would like to file a complaint against them asking for compensation for the time, money and harassment they have caused.

I had done several bookings on it earlier and even my friends in Germany book through this site on recommendation but I think its high time MMT changes its complacent behavior with its customers.