MakeMyTrip India — Amount not yet refund

Address:

Jyotinagar

I paid Rs. 1430.09 on dated 14 Aug 21 which was Saturday from my bank account for a booking and makemytrip tells me that the transaction has not gone through, and has not provided any transaction ID or confirmation. The amount has been deducted from my bank account, though.
Dear Customer, Thx for INB txn of Rs.1430.09 frm A/c X3774 to MakeMyTrip. Ref IGALTNLGY4 on 14Aug21.
But till nw deducted amt nt yt credited in my bnk acc due 2 which i was nt able 2 proceed further to book a ticket frm Ghy to Kolkata.