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[Resolved]  MakeMyTrip India — begging for refund of cancelled holiday package for 2 months.

I booked an holiday package cost Rs. 30k. Due to personal reason I cancelled the booking after 2days. On calling the customer care for 1000 times for my refund amount, they are least bother to process the refund. The response I got from the customer care officials are below.

1. There is technical problem on the refund department for a week. (Is your Makemytrip website project t is serviced by a tea shop?????)

2. Your refund claim is not yet processed. I'll raise a claim. (All people are flirts in their office)

3. Your claim amount is 22k and still is in process (No money coz of dubakur money)

4.We can't give you refund for hotels and cabs and final refund is 17k only.(Coz hotels are used in different ways)

5. Your process is assigned to Mr. X and he is working on it. (He is busy with some other XXX)

7. Your claim is processed and will get your refund after 24hrs.

8.Our customer care executive will call you back after 24hrs.

9. Your total refund is Rs. 16740.

10. Our executive will call you back (Not yet called single time. You can see the attachment).

These flirts worthless to service for the customer. Better close and start xxx work.

Users please don't use makemytrip, try to use Paytm - instant refund, Yatra - refund max of 3days.

Please see the attachments.
Booking Date : Feb 2
Cancelled Date : Feb 6
Refund date :Feb 10(expected)
Refund received date : unknown (Still not yet).

See how many no of times I Called them
begging for refund of cancelled holiday package for 2 months.
begging for refund of cancelled holiday package for 2 months.
begging for refund of cancelled holiday package for 2 months.
begging for refund of cancelled holiday package for 2 months.
begging for refund of cancelled holiday package for 2 months.
begging for refund of cancelled holiday package for 2 months.
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May 5, 2018
Complaint marked as Resolved 
Mar 23, 2018

Complaint Status

MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
MakeMyTrip India Customer Care's response
Dear Samson Jeeva Kumar S

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
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    MakeMyTrip India
    Customer Care Service
    Customer satisfaction rating
    49%
    Complaints
    5330
    Pending
    479
    Resolved
    2335
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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