[Resolved]  MakeMyTrip India — booked cab service from kochi to alleppey - driver put us in huge trouble

I booked cab through mmt from cochin to alappuzha (Karela) on 26th dec 2018. Booking id : nc[protected].

I made a call to the driver 1.5 hour before the journey. The number was busy. I just called him number of times after frequent intervals. He didn't pickup any of my call. Most of the time his mobile was busy. I shared my location to his whatsapp, he saw that but no response. Some times he cut the call. I could'n believe this kind of attitude from a service provider like mmt.

My family booked a combined boathouse at alappy. So, we wanted to reach on-time and make our attendance (Other families cannot wait for us).

I shared him my address, google location, also map image. He ignored everything. Not even a single response (Though he was watching all messages i shared him through whatsapp).

He made huge trouble for my family including my 2 kids. Finally we couldn't able to reach the boathouse, and lost money. After huge frustration and disappointments we asked him (Also mailed mmt) to cancel the trip. He did that immediately.

If he is not willing to travel then he should have informed us in advance. This is unprofessional. This is my last travel booking with mmt, i don't want anymore travel booking with mmt cabs and with these kind of ridiculous/responsible drivers.

Note : the amount i've paid for the trip is not yet returned to my account.

I am attaching all the details.

Also find below the driver detail :
Name : thompson
City : kochin (Kerala)
Contact : +91-[protected]
+6 photos
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Apr 6, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Feb 17, 2019
Updated by sakthiloga
Cancel request made through mail too as the drivel is not responding after continues calling (No response from whatsApp too).
Please find mail request to cancel the trip due to driver's issue.

Verified Support
Mar 05, 2019
MakeMyTrip India Customer Care's response
Dear Sakthiloga,

Apologies for the trouble caused to you!

In reference to your complained, we have sent you the email via CRM Reference ID[protected] which has the resolution details.

Please write to us for any further assistance on this.

Regards,
Team- MakeMyTrip Care
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