[Resolved] MakeMyTrip India — booking cancelled without consent

AMAL DOMINIC

from Noida, Uttar Pradesh

Address:

OYO silver key Executive Stays 38029, Ernakulam, Kerala

I have booked a room in makemytrip in oyo silverkey executive stays 38029 booking id was nh7p[protected] from 22nd aug 2019 to 23 aug 2019 from 12 pm to 11 am, but when i arrived over there on 22 aug 2019 @1pm the hotel receptionist told me that no rooms were booked in my name, and when i showed the booking details they told me that they dont know anything and i have not received any cancellation msg or mail yet. This is a serious issue that entails the trust on makemytrip and yesterday i was forced to book another room for my stay.

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Apr 8, 2020

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

MakeMyTrip India Customer Care's response Dear Amal,
Apologies for the trouble caused to you
In reference to your complained, seems your issue has been resolved from the company side to our recent telephone interaction and email sent to you.
Incase you are not happy with the resolution. Please write to us by clicking on the below link
https://supportz.makemytrip.com/MyAccount/ChatHelp/LPmJpV0aH5JfqdoV1efd
Regards,
Team- MakeMyTrip Care