[Resolved]  MakeMyTrip India — booking hotel

I have booked my hotel in mussorie on 29th june 2018 with booking id nh[protected] from make my trip app. I paid rs.3100 in advance also.

The pics shown by make my trip of room was far better.

But when we reached hotel, condition of room was not good. I was with my family and i didnt checked in hotel.

I lodged many times complaint in customer care to refund my money but i am not getting any response.
Was this information helpful?
No (0)
Yes (0)
Aug 26, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Jul 04, 2018
Updated by Pooja Raina
i have booked my hotel in mussorie on 29th june 2018 with booking id nh[protected] from make my trip app. i paid rs.3100 in advance also.

the pics shown by make my trip of room was far better.

but when we reached hotel, condition of room was not good.i was with my family and i didnt checked in hotel.

i lodged many times complaint in customer care to refund my money but i am not getting any response.
Verified Support
Jul 25, 2018
MakeMyTrip India Customer Care's response
Hi Pooja,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the team has already offered 750 FTV voucher.

Please share your consent on the same ticket to get the same processed.

Please understand that we have already investigated and offered the best to you.

Assuring you best of our services.
Team-MakeMyTrip Care
Complaint comments 

Comments

01/07/2018 7pm I try to book a bus ticket Calicut to Trivandram. Unfortunately the transaction was failed (payment unsuccessful)but the amount deducted please kindly check the transaction details and refund the amount please
I hope the best, your quick action will be highly appreciate. Thanks
Mr.JAMSHEED.
+91 [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8075
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information