[Resolved] MakeMyTrip India — Booking ID: NF[protected]

Virali Vora

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400054
Website:	MAKE MY TRIP

This is regarding my latest domestic flight booking made on the makemytrip app.

I have been charged Rs. 2, 000/- as convenienice fee for this transaction.

It is an exorbitant high amount almost the price of 1 ticket.

No other site or app charges so much.

Till now, everytime I have paid Rs.500/- as convenienice fee which is also quite high but I was unable to help it and hence continued using makemytrip.

But this time, makemytrip has actually cheated me with these charges of Rs. 2, 000/-.

Action needs to be taken against such companies who are ripping off innocent consumers.

P.S. This was before GST so that is not the reason. This was purely a rip off.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2017

MakeMyTrip India Customer Care's response Dear Virali Vora,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Jul 11, 2017

MakeMyTrip India Customer Care's response Dear Virali,

Greetings from MakeMyTrip!!

In reference to your complaint on https://www.consumercomplaints.in please be advised that the convenience fee we charge for website maintenance which is per passenger per segment. This is not a hidden amount which we charge from customer. In this booking there are 5 passengers travelling from Mumbai to Dehradun and back so, convenience fee is charged as Inr 200/- per passenger. And total becomes Inr 2000/-.

As a one time service gesture, we are waiving off half of the amount i.e. Inr 1000/- from the total convenience fee of Inr 2000/- and processing refund to the original form of payment. The same should reflect in your account within 3-5 working days depending upon your bank processing cycle.

Assuring you best of our services.

Team-MakeMyTrip Care