[Resolved] MakeMyTrip India — booking id nf[protected]

Javeed geer

from Cuddalore, Tamil Nadu

Address:	Bellary, Karnataka, 583201
Website:	Support @makemytrip.com

I was checking the total amount of booking and when i went payment page accidentally i got click on my saved credit card and after that i received otp no. And i don't understand there is option cancel and submit i click on cancel but how it is possible the was done you check my booking there is not even any promo code i applied i am not stupid without any promo code i will book flight tickets and also passengers names are also wrong because i was just checking total amount of booking and this is cheating from mmt that you click on submit without my permission so therefore i am requesting you to kindly change passengers name or refund my full amount i am using your app since 10 years don't loose your old customer i hope you will take strict action
Thanks a lot

Was this information helpful?

No (0)

Yes (0)

Dec 10, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

MakeMyTrip India Customer Care's response Hi Javeed geer,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the PNR has been created and now the full refund is not possible.

The team has already shared the applicable charges with you and the penalty is not in our hands.

Assuring you best of our services.
Team-MakeMyTrip Care