[Resolved] Makemytrip India — booking id nh[protected]

1 Review
284, muncipal colony new anjar, Anjar, Gujarat, India
 Jayesh Thaker on May 22, 2019
Refer to booking id, during booking i had mentioned both the child age 8 yrs, and make my trips charged me amt and i have paid full amt, during check in hotel, hotel asked me one extra bad for one child 800 rs per day
this is very bad experience with me and i will go to legal for that,
you just think, if my child is an age of 8 yrs why i give wrong details to you where i know that in hotel, can be known that child is not 5 yrs,
i want to tell you that i have given correct details according i have paid full amt, after that this kind of cheating you have done with me, i will circulate your bad experience to all social media bcz all the people can know how you are cheating the customer, i need full clarification for that and pay charges to hotel by yours,
Room also has shown for 4 ppls ( 2 adult + 2 child ) can accommodate, where as we check in we have been given other room, pics are attached, urgently clearly on that

booking id nh2318216983696
Complaint marked as Resolved Jul 16, 2019

Complaint Status

[May 23, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response, May 31, 2019
Dear Jayesh Thaker,

Greetings from MakeMyTrip!

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Team - MakeMyTrip Care
Verified Support
MakeMyTrip India Customer Care's response, Jun 12, 2019
Dear Jayesh,
Regret the inconvenience!
In reference to your complained, we have initiated the refund of INR 2400 on 22-May-19 and the Refund Reference Number for the transaction is #952480.
Please note refund would reflect in your account as per bank processing cycle.
Team- MakeMyTrip Care
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    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    Makemytrip India - booking id nh2318216983696