[Resolved]  MakeMyTrip India — booking id nh2p[protected]

Address:Chennai, Tamil Nadu
Website:www.makemytrip.com

Compliant is regarding booking id nh2p[protected].

First i want to ask "makemytrip india" what is the below number is for? In eamil and advertisements you say 24/7 support but the real fact is there is no support for the booking already done. Only you can raise a query using mobile app or from website which will also do not work.

So coming to my issue. I book a hotel and mmt gave a discount vocher. After reaching hotel they want me to pay full amount since mmt will not repay them and will not respond properly.

Initially i said no mmt will respond immediately. And they ask me to call and confirm. When i started calling ivr say they do not answer any questions or support for bookings that are already done. And only one option is working that is to promote their new scheme and a representative will come inline to explain you about the scheme.

When i explain my issue to them they say there are not the right persons and also they cannot able to transfer the call. They ask me to choose a different option which i already tried and it say the same that there is no online support for bookings that are already done.

So customer need to wait on road at night 11pm thinking what to do since the application is not working and there is no online support. Really a very very worst service by mmt.

Goibibo service is good. They respond immediately. First time i went with mmt is it will a trash company. All advertisements are just to attract people and fool them.

Really want ask a lot of questions but helpless since no option to reach them

Thank you
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Nov 9, 2017
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Sep 21, 2017
Updated by NaniPrince1
Number:
MakeMyTrip Support
Tel
[protected] (toll free)
[protected]
Web
http://support.makemytrip.com
FAQs
http://makemytrip.custhelp.com

This is just to promote their new schemes. Not to support their customer. Any one can try calling and you will experience it
Verified Support
Oct 07, 2017
MakeMyTrip India Customer Care's response
Dear NaniPrince1,

Greetings from MakeMyTrip!!

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience and delay in response. Further, in reference to your complaint while validating the issue we have found that, our concerned team has handled your case and processed refund of additional amount of Inr 331/- on 30-Sep-17 which was charged by Hotel. We hope your concern has been resolved. Thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care
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