[Resolved] MakeMyTrip India — booking payment did not get converted in emi

mayesh pandey

Website:

makemytrip.com

I did one holiday package booking from mmt booking id: nl[protected]. I opted to pay the amount using emi on credit card. I paid the amount, but the amount rs 104101/- didnt get converted into emi. When checked with my bank, they said they didnt get any request to convert this amount into emi.
Makemytrip customer support is really pathetic, i called 500 times and not getting any resolution for this issue. I am bound bo pay full amount in single go, which is really tough to manage.
Also i am getting false commitment from mmt that i will get a callback from resolution team, but didnt get any call back from last 8 days even after 500 times calls.
Mmt has lost his trust, i am not going to do any booking from mmt also i will not recommend any one for mmt.
If possible please help me out of this issue.

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Mar 9, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

MakeMyTrip India Customer Care's response Dear mayesh pandey

Greetings from MakeMyTrip.

In reference to your complaint regarding your hotel booking, as checked, our management team has handled your case through your complaint on Facebook and post validating this with our technical team have provided the details that the EMI option was not opted by user at the time of booking hence payment was not converted into EMI’s. Request you to please connect with team for more assistance or clarifications on this. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care