Makemytrip India — booking room through you

 
1 Review
India
 krk1593 on May 13, 2019
NH[protected], we booked one room through you on 11th night, and presenting the confirmation the hotel denied to give room, as the hotel was full, we wait in the hotel till early morning, no response. They told us the room is been sold to somebody else. and we were forced to stay on the road .
we been complaining through customer service and no response.
what shall we do?

Complaint Status


[May 13, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Updated by krk1593, May 13, 2019
NH[protected], we booked one room through you on 11th night, and presenting the confirmation the hotel denied to give room, as the hotel was full, we wait in the hotel till early morning, no response. They told us the room is been sold to somebody else. and we were forced to stay on the road .
we been complaining through customer service and no response.
what shall we do?
Verified Support
MakeMyTrip India Customer Care's response, May 22, 2019
Dear Krk,

Regret the inconvenience!
In reference to your complained, we have initiated the full refund along with INR 1000 voucher as compensation for you.

Really sorry once again for the trouble caused to you.

Regards,
Team- MakeMyTrip Care
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    Customer satisfaction rating
    48%
    Complaints
    3482
    Pending
    1074
    Resolved
    1391
    phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    location
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    Makemytrip India - booking room through you