MakeMyTrip India — bus booking overcharging

Dear Sir,

(i) I had booked for the travel of my 8 family members from Delhi - Rishikesh & Back via UPSRTC Volvo Bus against MMT
Booking ID NU[protected], NU[protected], NU[protected] & NU[protected].

(ii) Whilst Booking, the MMT site showed lower price payable for the booking before payment page but collected higher price
through debit to my Amazon Pay Wallet & ICICI Credit Card Account.

(iii) A total of Rs 1079/- was collected by MMT in excess as against the aggregate of the price shown before payment page.

(iv) My complaint with the details of excess amount collected alongwith relevant screenshots of MMT showing price payable before the payment stage were emailed to MMT at [protected]@makemytrip.com on 6th Jun, 10th Jun & 11th Jun 2019.

(v) However, each time I got an instant automated response from MMT asking me to chat instead of email. However, there is no provision in their automated chat system to log any complaint of overcharging.

(vi) Till date, there is no response from MMT to my email complaints as well.

(vii) Collecting excess paytment as against price shown prior to booking and then not accepting any customer complaints amount to deliberate cheating, not expected of service providers like MMT.

(viii) Requested to look into the matter and arrange to refund me the excess amount of Rs 1079/ collected by MMT.