[Resolved] Makemytrip India — bus ticket cancellation refund is not yet credited in my account

 
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Rohini (Manghat House), Mezhathur (PO), Trithala Pattambi, India
 Silpa K Unni on Jun 2, 2019
Sir,
I had cancelled my bus ticket booking from palakkad to pondicherry (2tickets) and pondicherry to palakkad (2tickets) on 28th february.. But till today the refund amount is not credited to my account. I had contacted the bank (Sbi branch koottanad, kerala) with the reference number got from make my trip customer service centre. But the amount is not credited yet. They says that there is some technical errors and i have to file a dispute in upi as i had paid the amount of the tickets from my google pay. I did that last month. Booking id of palakkad to pondicherry bus ticket is nu[protected], reference pnr is 34dzz8he and[protected] is the reference number provied from the customer care of make my trip. Booking id of pondicherry to palakkad bus ticket is nu[protected], reference pnr is 34j89fkm and[protected] is the reference number given from the customer care
Please help me out to get the refund amount.
I had also cancelled 2 tickets on may 24th (Booking id-nu[protected] and reference pnr 64enq6eu) and i would like to get the refund amount asap.
I am attaching the screen shots of the details.
Thanks and regards
Silpa. K

bus ticket cancellation refund is not yet credited in my account
bus ticket cancellation refund is not yet credited in my account
bus ticket cancellation refund is not yet credited in my account
bus ticket cancellation refund is not yet credited in my account
bus ticket cancellation refund is not yet credited in my account
Complaint marked as Resolved Jul 8, 2019

Complaint Status


[Jun 02, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response, Jun 03, 2019
Dear Silpa K Unni,

Greetings from MakeMyTrip!

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Regards,
Team - MakeMyTrip Care
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    Makemytrip India - bus ticket cancellation refund is not yet credited in my account